Bank Clinic Initiative

The Bank Clinic is an initiative by the All India Bank Employees' Association (AIBEA) to help customers address their grievances amid rapid expansion in technology and a series of Reserve Bank of India (RBI) guidelines on retail banking. 

1. A customer can fill out the details of her/his complaint, create a ticket, and receive a reply in 5 working days on the remedies available and information on what the RBI guidelines prescribe on that matter.

Launched by: All India Bank Employees' Association (AIBEA)

Purpose: Assist bank customers with grievance redressal

About the Bank Clinic:

1. Initiative by: AIBEA

2. Goal: To provide guidance on grievance redressal amid technology expansion and Reserve Bank of India (RBI) guidelines on retail banking.

3. Non-resolving advisory platform: Guides customers on available remedies per RBI guidelines.

4. Additional channel: Alongside the normal Banking Ombudsman process.

How Does it Work?

1. Complaint registration: Customers can register their complaints on the Bank Clinic website.

2. Response time: Customers will receive a reply within five working days.

3. Response content: Details available remedies and relevant RBI guidelines for customers' specific issues.

4. Goal: Timely and effective redressal of customer issues.

Benefits:

1. Building goodwill: Enhances bank-customer relationships.

2. Feedback provision: Provides valuable insights to banks on service deficiencies.

About AIBEA:

1. National trade union: Represents bank employees across India.

2. Founded: April 20th, 1946 in Kolkata.

3. Headquarters: Chennai.

4. Role: Advocating for the rights, welfare, and interests of bank workers.

What is Retail Banking? Retail banking refers to financial services provided by banks to individual customers or small businesses. It includes various products and services such as savings and current accounts, fixed deposits, loans, credit cards, debit cards, insurance, and investment products. The primary objective of retail banking is to provide financial solutions tailored to customers' individual needs.

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